6 Most Common Phone Faults and Their Solutions

Technology has advanced in leaps and bounds over the last decade, so fast in fact that we see new and improved iterations of the top devices on an annual basis. Although these advancements have led to some truly amazing technology – Face ID, Contactless phone payments and Touch ID to name a few – the devices are not without their common faults. In this article, we take a look at some of the most common mobile phone faults that plague devices across the spectrum, and how they can be solved.

Person with blank phone

Device Responding and Running Slowly

This problem has a number of causes which can range from the device RAM being maxed out to the hard drive being full or just the general age of the device. As there are numerous reasons for a slow device, there is numerous ways to solve the problem. Firstly, look to uninstall any apps that you no longer use as these are using hard drive space unnecessarily. Additionally, having too many apps running at one time can cause slowed performance – after you’ve finished using an app, close down the tab to free up the RAM.

To help manage your phone memory speed and keep the performance in check, you could choose to download a cleaner app which can remove useless phone junk and out of date cache files.

Device is Overheating

Similar to the above point, your device may be overheating if you’re running too many apps at once. Try closing down the ones that are not in use and leaving your phone for five minutes to allow it to cool down. Equally, there may be an app that is restarting or crashing in the background without you realising it. To fix this, we’d suggest uninstalling and redownloading the app, or you can hit the ‘force stop’ button (Android) to stop the app from running in the background.

We’d also suggest checking to see which apps have been set to update data in the background, meaning that even if you’re not using it, they will be downloading the newest info (such as Facebook or Twitter). Switching off this option can help to both speed up your phone and stop the overheating.

Person with blank phone screen

Battery Doesn’t Hold Charge

We can all think back fondly to ‘the brick’. The famed Nokia 3310 was a Goliath of its time and has become an icon in the world of mobile phones. It’s simplistic design, basic functionality, and seemingly month-long battery life will live long in the memory of those that owned one. Alas, modern day phones have been so jammed packed with features, apps, tools and settings that their batteries simply can’t last more than a few days. However, if you think your battery is underperforming, then there may be a few things that you can do to help it out.

Even if not in use, our phones are constantly multitasking. Depending on which settings you have switched on, they could be tracking WIFI connections, mobile data, searching out Bluetooth devices, reporting location data or checking for NFC connections. Switching these settings off when they are not in use will allow you to save battery. We’d also suggest turning down the screen brightness and limiting background app usage.

Phone Keeps Freezing

A freezing phone is never fun, requiring you to either close down the app or worse yet, restart your phone. If this persists, then there are a couple of things you can do. Firstly, check for updates for the app you’re using, it could be that there is a bug with that particular version. You could also try deleting and reinstalling it. Secondly, check for updates for your phones operating system, there could be a bug with that particular version causing your device to crash. Finally, if the problem persists, you may have to resort to resetting your device to factory default settings. If none of these options work, consider getting the device checked at a phone repair shop.

iPhone home screen


If you’re an active web surfer or app downloader, it may be that your device has picked up some malicious software. Depending on the severity of the malware, it could do anything from sitting dormant on your phone until opened (such as a dodgy attachment) to reading your phone and personal data and passing it to the owner of the software.

We’d suggest installing an antivirus software onto your phone and running regular checks to ensure everything is kept safe. If you have a penchant for downloading apps that don’t come from the verified app stores, then we’d suggest grabbing a paid version as you’ll be more at risk. Unfortunately, antivirus software can be responsible for both a slower phone performance and faster battery depletion. To avoid this, you could look to install the software every couple of weeks and uninstall after the checks are complete.

Full Internal Storage

For Android owners (bar Google-branded phones), the solution is pretty straightforward, adding an SD card to expand the memory. You may still need to do some DIY to transfer photos, songs and apps across the new memory card though, but that’s not too much of a biggy. Where you may run into an issue is with Apple phones. They purposely don’t include expandable memory to both save on design space (making the device smaller) and to encourage users to get more expensive devices. One of the solutions to this problem would be to grab an SD card adaptor; this means you can plug it into the power port and have yourself some more memory. Equally, you could look to transfer files and data to the iCloud (or other cloud-based storage apps). This frees up phone memory and assuming you have an internet connection, means you can access your documents anywhere!

Hopefully, this article has helped to solve some of the most common phone problems and to keep it protected on the inside. But, to protect it on the outside, you’ll need a smartphone screen protector! Check out our range of device products by clicking here!

Leave a Reply