ORDER FAQ’S

ORDER FAQ’S

ORDER FAQ’S

  • Is it possible to make changes to my order?Unfortunately it will not be possible to alter your order in anyway once it has been processed. All orders are processed straight away by our automated system ensuring quick dispatch & delivery.
  • My order has not arrived, please help! All orders are sent via tracking service. UK mail is normally fulfilled by Royal Mail and orders should arrive within 3 working days from day of shipment on normal days. If your order fails to arrive within that period, please contact customer support for further assistance. International Mail is shipped via DHL Express service. This service provides you with door to door tracking. If your order fails to arrive within 5 working days, you are advised to contact us or DHL directly for further assistance.

  • I received the wrong protector, what do i do? Contact customer support within 2 days of delivery. Our Customer Care Team will advise you on some necessary steps that will need to be taken in order to authorise a replacement for you.
  • How do I track my order? Once we have processed your order, you will receive an automated email that contains your tracking information. Please keep hold of that email until your item is delivered. Alternatively, this information will also be added to the 'My Orders' section in your account.

  • I want to return the item, please advise? Please visit our Return Policy page for further details.
  • I purchased a product through marketplaces, would you assist me? Absolutely. Please fill the Contact us form with all the relevant information and a customer service advisor will contact you within 48 hours. Please note our opening hours are Monday - Friday (9.30am - 5.30pm) & Saturday (11am - 5pm).